Sustainable Printing at Elmira College

Elmira College has chosen PaperCut, a tool of choice among universities and colleges across the county, as the software application to support our desire to improve the sustainability and efficiency of our print operations. PaperCut allows us to collect important analytics and trends in an effort to continually understand the printing environment. This information will help us optimize print capabilities while also reducing the amount of toner and paper waste, which is damaging to our environment.

 

Papercut FAQs

Why PaperCut?

Why do we have limitations placed on our printing now?

There were a number of reasons that limitations had to be placed on printing. These include:

  • A campus-wide effort to reduce our carbon footprint
  • A campus-wide effort to reduce the amount of paper used
  • Rising costs of printing resources (printers, paper, toner, etc.)
  • To ensure a sustainable printing model for the entire campus

How much does printing cost?

Printing costs are as follows:

  • Single-Sided Black and White: $0.055/ front page
  • Double-Sided Black and White: $0.045/back page
  • Single-Sided Color: $0.10/front page
  • Double-Sided Color: $0.094/back page

Do my tuition and other expenses cover printing costs?

Each student will be provided with $70 per year for printing. The $70 will be broken into 2 disbursements of $35. The first disbursement is added in August, prior to the first day of Term I, and the second $35 disbursement is added on the first day of Term II. You can add additional funding, as needed, anytime during the year.

Will money I add to my account roll over from term to term?

Yes, the money you add will roll over during the academic year. This is not the case for the two disbursements provided. Any unused term allotments from Term I will be zeroed out when Term II allotments are added. After summer classes end in August, any unused allotments or funds you added will be zeroed out.

What happens if I run out of money on my account?

You will not be able to print any additional documents until funds are added to your account. Remaining print jobs will stay in the print queue for 3 days unprinted, and then must be resent.

Will I be able to put funds on my account for additional prints?

Yes, you will be able to add funds at your convenience, either to your student account or via a credit card. Funds are added directly through ecprint.elmira.edu.

How can I see what the balance is on my account?

On computers that are located in computer labs, the PaperCut agent will tell you the balance on your personal account. You can also check your balance at ecprint.elmira.edu.

Will I be able to give unused printing funds to another student?

Allotted money that IT puts on your account cannot be transferred. However, if you have added funds, you can transfer those funds to another student.

How is billing handled for printing student club or organization printing?

All printing for student organizations must be done through the Office of Student Life. Your printing should be sent to Kelly Johnson by email at kejohnson@elmira.edu for approval.

Where are the printers located?

Students are able to print from all lab computers in the Nathenson Computer Center, the GTL ERC Labs, Cowles Computer Lab Room 202, and Cowles Computer Lab Room 206.

Where can I print in Color?

Color printing is available on the first floor of the library. Additionally, there is a color printer available on the terrace level of the library in the Open Lab.

Can I make copies from this account as well?

Yes, students will be able to copy from their personal accounts using the copiers located on the first floor on the GTL.

Will there be the ability to scan on any machine? Is there any charge for this service?

The copiers in the GTL have the capability of scanning to a USB flash drive. There is no charge for this service; however students must provide their own flash drives. You will also have the ability to scan directly to your email or to someone else.

Can I print from my personal computer?

Yes. You can print to available web printers from the webprint tab at ecprint.elmira.edu but only to the devices listed.

How can I prevent fraudulent activity with my printing account?

To make sure that only you are using your printing funds, be sure to always log off of computers when you are not at them and do not allow friends or other members to use your network credentials or student ID card.

Can I get a refund for print jobs?

Requests for refunds should be emailed to helpdesk@elmira.edu and must contain the following information:

  • User that submitted print job
  • Date and Time Print Job was submitted
  • Printer that job was submitted to
  • Printing Issue (with specific details)

The print job that you are requesting a refund for must also be dropped off at the IT Help Desk in the Basement of the GTL. If submitting a refund when the IT Help Desk is closed, please leave in the drop box at the desk that is marked for print refunds.

All refund requests will be reviewed by the administrator. Once the request is sent, a printing administrator is notified. The printing administrator will review the given information and approve or deny the request as needed within 2 business days. Students can request printing refunds within 24 hours of a printer error. Note that the refund will go into your printing allocation and not be refunded in cash. If the job printed successfully but the papers or ink are damaged, please make sure that you provide the damaged papers to the Help Desk personnel for them to determine and process your refund, otherwise, the refund claim may be denied.

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